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1. Call Customer Service at (720) 936-2095 to obtain a return merchandise authorization (RMA) or return
instructions. If a RMA# is issued for the return, you must write it on the box.
2. Packing your return:
Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in the
original box. Please clearly write your RA # on the outside of the box.
3.
Shipping-If you are shipping the unit back to us on the Money-Back-Guarantee, you as the buyer pay all shipping costs.
We recommend that you insure the package and ship the item via UPS or FEDEX to ensure proper tracking of your product. Please
keep a receipt of the tracking number for your records. You are responsible for seeing to it that we receive your item back
in our warehouse undamaged and in good working order.
4. Upon receipt of your item, we will send you an e-mail
to notify you that your return has been processed. We will issue you a credit refund. Please allow 14 business days for your
credit to post to your account.
OUR RETURN POLICY AT A GLANCE
Products may be returned or exchanged within 30 days of your products' shipping date.
We will refund the total
sales amount, minus the original shipping charges. We will only refund shipping costs if the return is a result of our error.
The merchandise must also be in new condition with the packing slip, all warranty cards, manuals and accessories.
Please allow approximately 14 business days for your return to be processed once it has arrived at the warehouse.
WHEN WILL MY CREDIT APPEAR ON MY ACCOUNT?
If you have not received
your credit within the allotted time, please contact us at bbsalesllc@hotmail.comCREDIT TIME TABLE
RETURNS-Please allow 14 business days after
our warehouse receives your package for a refund to be processed to your credit card. For orders paid by PayPal, we will
mail a refund check via First Class Mail within 14 business days.
This time does not include the time it takes for an
item to be returned to our warehouse, or the time involved to process a claim.
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